Xertion Fitness (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, purchase a membership, or use our services.

1. Information we collect

We may collect:

  • Contact information: name, mailing address, email address, phone number.

  • Account and membership information: membership type, start/end dates, attendance history.

  • Payment information: billing address and payment details (such as card or bank information) processed through our payment providers.

  • Technical information: IP address, browser type, device information, and usage data for our website.

2. How we use your information

We use your information to:

  • Create and manage your membership and account.

  • Process payments and recurring drafts for membership fees and other purchases.

  • Provide access to the gym and related services (including any integrated access‑control systems).

  • Communicate with you about your membership, billing, schedule changes, and gym updates.

  • Improve our services, website, and member experience.

  • Comply with legal and regulatory obligations.

3. Payment processing and third parties

We use third‑party payment processors and service providers (such as online payment and access control platforms) to handle payments and manage access to the facility. These providers receive only the information necessary to perform their services and are required to protect it in accordance with applicable laws and their own privacy policies.

We do not sell your personal information.

4. How we protect your information

We use administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, misuse, or disclosure. No system is completely secure, but we work to protect your data to the best of our ability.

5. Data retention

We keep your information for as long as necessary to:

  • Maintain your membership and account,

  • Fulfill the purposes described in this policy, and

  • Comply with legal, accounting, or reporting obligations.

When information is no longer needed, we will delete or anonymize it where reasonably possible.

6. Your choices

You may:

  • Update or correct your contact information by contacting us.

  • Request information about the personal data we hold about you, subject to applicable law.

  • Opt out of non‑essential marketing emails by using the “unsubscribe” link in those messages.

Note: We may still send important service or billing emails related to your membership even if you opt out of marketing messages.

7. Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate parental consent.

8. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date above. Your continued use of our services after changes are posted means you accept the updated policy.